{"id":13,"date":"2026-05-12T03:16:35","date_gmt":"2026-05-12T03:16:35","guid":{"rendered":"https:\/\/ferrisoptical.com\/?page_id=13"},"modified":"2026-06-29T10:17:57","modified_gmt":"2026-06-29T10:17:57","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/ferrisoptical.com\/es\/refund_returns-2\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"
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Standard return window: 14 days from delivery. Products can be returned within 14 days after receiving, in unused condition and original packaging.<\/p>\n

Ophthalmic equipment returns are not the same as consumer-goods returns. The rules below align with what FERRIS OPTICAL can promise, given how each manufacturer handles configured-and-shipped devices. The bottom-line rule: the moment a device leaves the manufacturer calibrated to your clinic’s settings, it cannot come back. We spell out the exceptions below.<\/p>\n<\/div>\n

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What can be returned<\/h2>\n
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  • Accessories and consumables<\/strong>\u00a0in their unopened original packaging, within 14 days of delivery.<\/li>\n
  • Standard-configured devices<\/strong>\u00a0(no clinic-specific calibration) within 14 days of delivery, in unused condition, with original packaging, accessories, and paperwork. A restocking fee of up to 15% may apply.<\/li>\n
  • Defective-on-arrival devices<\/strong>\u00a0must be reported within 48 hours of delivery, with photos and the original packaging retained until the warranty claim is resolved.<\/li>\n<\/ul>\n<\/div>\n<\/section>\n
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    What cannot be returned?<\/h2>\n
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    • Devices configured to a specific clinic, voltage, or licensing jurisdiction.<\/li>\n
    • Implants or instruments that have been used in surgery, even briefly. Once an implant or instrument has been opened from its sterile packaging or used in a case, it is no longer salable as new and cannot be returned.<\/li>\n
    • Sterilizable consumables once their sterile packaging has been opened.<\/li>\n
    • Devices damaged by handling that does not match the manufacturer’s installation instructions.<\/li>\n<\/ul>\n<\/div>\n<\/section>\n
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      How to start a return<\/h2>\n
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      1. Email sales@ferrisoptical.com with your order number, the SKU, and a short description of the issue.<\/li>\n
      2. We respond within 1 business day with a return merchandise authorization (RMA) number and the address of the manufacturer’s return facility in your region.<\/li>\n
      3. Pack the device exactly as it arrived \u2014 original packaging, all accessories, and the calibration\/paperwork bundle. Mark the RMA number on the outside of the box.<\/li>\n
      4. Ship to the address on the RMA. The manufacturer inspects on arrival; we issue the refund within 10 business days of their acceptance, to the original payment method.<\/li>\n<\/ol>\n<\/div>\n<\/section>\n
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        How refunds are paid<\/h2>\n
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        Refunds go back to the original payment method \u2014 card to the same card, wire transfer to the originating account, PayPal to PayPal. We do not issue cheques or refund to a third party.<\/p>\n<\/div>\n<\/section>\n

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        Who pays for return shipping<\/h2>\n
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        We cover return shipping only when the device arrived defective or different from what was quoted. For all other returns, the customer pays return freight. Insurance during return shipping is the customer’s responsibility \u2014 if it gets lost in transit, we cannot refund what we never received.<\/p>\n<\/div>\n<\/section>\n

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        Changes to this policy<\/h2>\n
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        The version of this policy that applies to your order is the one published on the day we acknowledge your order. Future changes do not apply retroactively to orders already placed.<\/p>\n<\/div>\n<\/section>\n

        <\/div>\n<\/article>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Standard return window: 14 days from delivery. Products can be returned within 14 days after receiving, in unused condition and original packaging. Ophthalmic equipment returns are not the same as consumer-goods returns. The rules below align with what FERRIS OPTICAL can promise, given how each manufacturer handles configured-and-shipped devices. The bottom-line rule: the moment a [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"yoast_head":"\nRefund and Returns Policy - FERRIS OPTICAL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ferrisoptical.com\/es\/refund_returns-2\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ferrisoptical.com\/es\/refund_returns-2\/\" \/>\n<meta property=\"og:site_name\" content=\"FERRIS OPTICAL\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-29T10:17:57+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ferrisoptical.com\\\/refund_returns-2\\\/\",\"url\":\"https:\\\/\\\/ferrisoptical.com\\\/refund_returns-2\\\/\",\"name\":\"Refund and Returns Policy - 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